Shipping Policy

1. Where we ship

The countries we can ship to are listed in the delivery step at checkout. If your country does not appear, we cannot currently deliver there.

We only offer delivery to countries where we are able to meet the applicable tax and product compliance rules.

2. Processing and delivery times

Orders are prepared within 1-3 business days. Estimated transit times are shown at checkout for the method you choose and start from dispatch, not from the order date.

Estimates are not guarantees; customs inspection and carrier delays are outside our control. If delivery has not happened within 30 days of the order confirmation, you may cancel for a full refund.

3. Shipping costs

Shipping is calculated at checkout from your destination, the weight of the order and the method you select. The full amount is shown before you pay — there are no charges added afterwards.

4. Taxes, duties and customs

Sales tax, VAT or GST due at the point of sale is calculated automatically at checkout based on your delivery address and is included in the total you pay.

For some destinations, import duties and customs handling fees are charged by the carrier or customs authority on arrival and are payable by you as the importer of record. Where this is the case, the checkout will say so.

We declare the true value of goods on customs paperwork. We cannot mark a shipment as a gift or understate its value.

5. Lost, delayed or damaged shipments

Tell us at +1 (757) 634-5230 if a parcel is late, arrives damaged, or is missing items, and keep the packaging. We will open a claim with the carrier and replace or refund the order.

If a parcel is returned to us because delivery was refused or an address was wrong, we refund the goods less the outbound shipping actually incurred.